Since it’s time for books to be celebrated, I decided to do a check in with some of my team members to find out what everyone was reading! We appear to skew heavily toward history and historical fiction this month, with a few dipping into old favorites close to their hearts.
Paper or Plastic? Reimagining Touchpoints to Increase your Customers’ Satisfaction
by Julie Dubuc | Jun 1, 2022 | Blog, Customer Experience, Mapping Customer Journeys, User Experience
Grocery shopping. A necessary evil. One of my least favorite tasks is grocery shopping. Oddly, it’s not the actual shopping I dread. It’s spending time putting groceries away that annoys me most. Whether I’ve skipped in-store shopping and ordered groceries online for pick up or delivery, I dread what I’ll find when I look inside the bags. As a researcher and experience journey mapper, I often look at my activities as a series of touchpoints, starting when I leave my home until all the groceries are put away.
What if your growth mindset isn’t growing? Have passion and a plan.
by Victoria Kelsey | Apr 18, 2022 | Blog, Customer Experience, Employee Experience, User Experience
How many of us have been involved in a brainstorming session, and the ideas just keep coming? One after another. Each brilliant idea leads to exciting discussion and then more brilliant ideas erupt until your sticky notes or Miro board are filled with amazing ideas. Everyone is sure these ideas will grow the company to be the best in the industry. We are all going to be wealthy! Our customers are going to be loyal brand evangelists! And then…