Since it’s time for books to be celebrated, I decided to do a check in with some of my team members to find out what everyone was reading! We appear to skew heavily toward history and historical fiction this month, with a few dipping into old favorites close to their hearts.
“Life’s a rollercoaster”. We’ve all heard it, and we’ve all felt it. Have you ever considered where that rollercoaster is taking your customers?
Since it’s time for books to be celebrated, I decided to do a check in with some of my team members to find out what everyone was reading! We appear to skew heavily toward history and historical fiction this month, with a few dipping into old favorites close to their hearts.
At Kainbridge, we love crazy holidays especially when they involve travel and the great outdoors. This week is Love Parks Week. Sure, it’s an English holiday, but I don’t think they will mind sharing some love. We’re celebrating with an homage to our favorite parks...
Grocery shopping. A necessary evil. One of my least favorite tasks is grocery shopping. Oddly, it’s not the actual shopping I dread. It’s spending time putting groceries away that annoys me most. Whether I’ve skipped in-store shopping and ordered groceries online for pick up or delivery, I dread what I’ll find when I look inside the bags. As a researcher and experience journey mapper, I often look at my activities as a series of touchpoints, starting when I leave my home until all the groceries are put away.
The Public Broadcasting Service (PBS) was founded in 1969, two years after the Public Broadcasting Act of 1967. Preceded by the National Education Television (NET), the purpose of PBS is to provide diverse, non-commercial educational programming. Television stations...
We often curse our washer or dryer for so many missing socks, confident they are responsible for our mismatched pairings. As customers and users of this equipment we are flummoxed by where our precious socks go?
In October of 2020, I found myself sitting in the library searching Linked In, looking for a job. Graduation was coming up in a couple of months, and I wanted a plan. Having spent the past four years in a small beach town, I was very comfortable with my daily routine....
How many of us have been involved in a brainstorming session, and the ideas just keep coming? One after another. Each brilliant idea leads to exciting discussion and then more brilliant ideas erupt until your sticky notes or Miro board are filled with amazing ideas. Everyone is sure these ideas will grow the company to be the best in the industry. We are all going to be wealthy! Our customers are going to be loyal brand evangelists! And then…
Relationships are the frameworks by which we define our connections. Whether with concepts, objects, or other people, everything in our lives is defined in terms of relationships. We spend approximately 25% of our time at work, so it is worth exploring the nature of...
When I think of a healthy work environment, many phrases come to mind. Flexibility, compassion, positive values like respecting others and their opinions, showing personal accountability, being reliable, team collaboration, and open communication. The list can go on...